Privacy and booking policy
Booking policy
Your booking is a request until Kerry-Ann confirms it by email. If you need to cancel or move your appointment, please let us know at least 24 hours before. Appointments cancelled with less than 24 hours' notice are charged 50% of the treatment fee.
An online booking is a request. Your chosen time is held for you while Kerry-Ann reviews it, and you will get an email when it is confirmed. If the time cannot work, she will let you know and help you find another. You pay at the clinic, or you can choose to pay upfront with SnapScan when you book, where that option is shown.
Your privacy
Adamant Aesthetics respects your privacy and handles your personal information under the Protection of Personal Information Act (POPIA).
What we collect
When you book or send a message, we collect your name, mobile number, email address, the treatments you choose and anything you tell us in the notes, which may include information about your skin or health that helps Kerry-Ann treat you safely.
How we use it
Only to manage your appointments: confirming, reminding, rescheduling, and contacting you about your treatment. We do not sell your information or use it for marketing without asking you first.
Who can see it
Kerry-Ann and the people who keep the website running. Your details are stored securely with our hosting and database providers (Vercel and Supabase) and booking emails are sent through our email provider (Resend). If you choose to pay online, your payment is handled by SnapScan; we never see or store your card details. These providers may store data outside South Africa with appropriate protection.
How long we keep it
Booking requests that never went ahead are deleted after 12 months. Records of appointments are kept for 5 years, and website messages for 12 months.
Your rights
You can ask to see, correct or delete your information at any time. Email hello@adamantaesthetics.co.za or WhatsApp 081 591 5466. If you are unhappy with how we handle your information, you may complain to the Information Regulator (inforegulator.org.za).